SHIPPING & RETURNS
- Products are shipped by Swiss Postal System or other shipping partners.
Delivery time
- Shipping within Switzerland: Package expected to arrive within 2-3 business days from the shipping date.
- Shipping to the EU: Package expected to arrive within 5-8 business days from the shipping date.
- Shipping costs are calculated at check-out regarding the weight of your order.
- Shipping costs within Switzerland are free as of 160 CHF.
- If your country is not on the list, get in touch at yallah@lapromesaconceptstore.com & we’ll be happy to send you a quotation!
Taxes, customs & import duties
- Shipping within Switzerland: All prices are in Swiss Francs & include 7,7% VAT.
- Shipping to the EU & other destinations: Products will be subject to local VAT & import duties (and therefore vary by country). These charges are to be paid by the customer.
- The following payment methods are accepted: VISA, MASTERCARD, POSTCARD, AMERICAN EXPRESS.
Returns
- Can be made within 14 days from the conclusion of the contract of sale.
- Please note that products are to be returned with tags & in an unused condition.
- Shipping and postage costs regarding returns are covered by the customer.
- To return a product, follow these steps: get in touch at yallah@lapromesaconceptstore.com explaining the reason of your return & we’ll send you a pre-printed address label. Refunds will be issued on the card used for payment & can take up to 30 business days once the returned item has been received.
- Package expected to arrive within 2-3 business days from the shipping date.